FREQUENTLY ASKED QUESTION
WHEN I AM GOING TO RECEIVE MY ORDER?
All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 2-4 days of payment. We will notify you by email when your items have been shipped. Most items should be received within 2-4 weeks of your order date. This may be a little longer for international delivery. For other specialty and giveaway items, please allow up to 4 weeks delivery time as they may be shipping from other countries.
AM I GOING TO RECEIVE THE ORDER IN TIME?
If you want the order to arrive in time, please order it at least 2-4 weeks before the moment you need it to arrive.
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
CAN I CHANGE THE COLOR OF THE ORDERED ITEM?
You can change the color of the item ordered by contacting us via
Contact Us as long as it is not shipped.
CAN I REMOVE AN ITEM FROM MY ORDER?
Yes, you can remove the item from your order and get a refund easily before the item is shipped. To do that, please Contact Us.
Once it is shipped, you have to wait for it to arrive and then ship it back and ask for a refund.
ARE THE ITEMS SHIPPED TOGETHER?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. Please keep this in mind when receiving deliveries.
WHERE CAN I TRACK MY ORDER?
You can track your order by clicking Order Status in our menu. Then input your tracking code you received in the email once the item has been shipped.
CAN I CHANGE MY SHIPPING ADDRESS?
You can change your address before the item is shipped by contacting us.
MY ITEM BROKE; CAN I GET A NEW ONE?
If your item broke, which does not happen often, and you cannot repair it yourself, you have to contact us. We will then give you instructions whether to ship the item back or if you’ll receive a partial refund.
CAN I BE REFUNDED?
If you do not receive your order, you have to contact us to solve the problem. Depending on the problem, you will be fully or partially refunded.